These Terms & Conditions ("Terms") govern the use of our online flower delivery service for customers located in Southend on Sea and surrounding areas. By placing an order through our e-commerce platform, you agree to be bound by these Terms. Please read them carefully before placing any orders. These Terms do not affect your statutory rights under UK law.
We offer an online ordering system to facilitate easy and convenient flower deliveries in Southend on Sea. To order, browse our range of floral arrangements and select your desired items. You will be prompted to provide delivery details, personal information, and any specific delivery instructions during the checkout process. Please ensure all details entered are correct and up to date; we cannot be held responsible for delays or non-delivery due to incorrect or incomplete information.
Once you have completed the checkout process and submitted your order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order; acceptance will occur when we dispatch your order or notify you that it is ready for local collection or delivery. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to circumstances of unavailability, pricing errors, or payment issues. In such cases, a full refund will be issued.
While we strive to keep our online catalogue up to date, all products are subject to availability. In rare instances, if a specific flower or product is not available, we reserve the right to substitute with a similar item of equal or greater value and appearance. We will make every reasonable effort to contact you prior to making substitutions, but if time constraints prevent this, the substitution will be made at our professional discretion in accordance with common floristry standards.
All prices listed on our website are in Pounds Sterling (£) and include VAT at the applicable rate. Delivery charges are stated clearly at the checkout prior to confirming your order; these may vary depending on your location within Southend on Sea and surrounding areas or based on the delivery date selected (e.g., standard or same-day delivery).
Payments can be made securely online via the payment methods displayed during checkout, which may include debit cards, credit cards, or other accepted methods. Your payment will be processed at the time of order placement. We use reputable third-party payment processors to ensure your financial information is secure; we do not store your full payment details on our servers.
If your payment is not authorised or fails, your order will not be processed, and we will notify you as soon as possible to resolve the issue or arrange an alternative payment method.
We deliver flowers throughout Southend on Sea and adjacent areas as specified on our website. Delivery dates and times are offered in good faith and are estimates only. While we make every effort to fulfil deliveries on your chosen date, external factors such as traffic, weather, or unforeseen circumstances may result in delays. We do not accept liability for any loss or disappointment resulting from such delays.
It is your responsibility to ensure that someone is available at the delivery address on the appointed date. If no one is present, we may, at our discretion, attempt to deliver to a neighbour, leave in a secure location, or leave a card with details for rearrangement. Once delivery has been made, responsibility for the recipient's flowers passes to the customer or recipient. Please inspect flowers upon delivery and notify us immediately of any issues.
If you wish to amend or cancel your order, please contact us as soon as possible. As many flower orders are processed swiftly to ensure freshness and timely delivery, we may not be able to accommodate requests for changes or cancellations received less than 24 hours before the scheduled delivery date. Requests made after this time may be subject to cancellation charges based on costs incurred.
For orders cancelled before your flowers have been prepared or dispatched, a full refund will usually be provided. Refunds will not be available for perishable goods already delivered except in accordance with your statutory rights (for example, if goods are found to be faulty or not as described). We reserve the right to deduct any reasonable costs incurred up to the point of cancellation.
Due to the perishable nature of flowers, we do not generally offer returns once the order has been delivered unless there is a valid complaint such as poor quality, damage, or a mistake in the order. Any concerns of this nature must be reported to us within 24 hours of delivery, accompanied by photographic evidence where possible. After review, if your complaint is upheld, we may offer a replacement, partial refund, or full refund depending on the circumstances.
It is your responsibility to provide accurate information when placing your order, including the delivery address and any necessary recipient contact details. Please ensure your payment details are correct before submitting your order. If you are ordering flowers for delivery to a hospital, business, or public venue, please ensure you provide all relevant details (e.g., ward number, department, opening hours) to support successful delivery. We cannot accept liability for delays or non-delivery arising from incorrect or incomplete information supplied by the customer.
Our total liability for any claim arising under these Terms will not exceed the value of the items ordered by you. We will not be liable for any indirect, special, or consequential losses, loss of profit, or any costs or expenses incurred by you or any third party arising from the use of our services or website. However, nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence or for fraud, or any other liability which cannot be excluded or limited under applicable law.
We take all reasonable care in delivering flowers and fulfilling your orders. However, we cannot be held responsible for events outside our control, including but not limited to delays in delivery, acts of God, strikes, or supplier failures.
All content featured on our website, including but not limited to text, photographs, graphics, and logo, is owned by or licensed to us and is protected by UK and international intellectual property laws. You may not copy, reproduce, or use any part of our website or its content for commercial purposes without our express written permission.
We collect, process, and store your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (GDPR). This includes information provided during the order process and any subsequent communications. We will use your personal details to fulfil your order, provide customer support, and for legitimate business purposes. We will not share your details with third parties except where necessary to fulfil your order or where required by law.
We reserve the right to amend these Terms & Conditions at any time and without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our services after any such amendments constitutes your acceptance of the modified Terms. Please check this page regularly to ensure you are familiar with the current version.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Our online flower delivery services are intended for customers in Southend on Sea and the surrounding areas. By using our website and placing orders, you agree that any matters or disputes will be dealt with under English law.
If you have any questions regarding these Terms & Conditions or require further assistance, please consult the FAQs on our website or contact us via the channels provided in our Contact section. Our customer support team aims to respond promptly and help resolve any concerns relating to your online flower delivery experience in Southend on Sea and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southend on Sea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southend on Sea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
