At Flowers Southend on Sea, we are proud to be a trusted local florist serving both households and businesses in the Southend area. We understand the importance of delivering only the freshest, most beautiful flowers to your doorstep, and we stand by our commitment with our Fresh Flower Guarantee. If you ever receive flowers from us that do not meet our high standards, we are here to set things right.
We carefully package every bouquet and arrangement to ensure your flowers arrive in pristine condition. However, should your flowers arrive damaged, wilted or significantly below expectations, we want to know about it immediately. Please inspect your flowers upon receipt and, if you notice any damage, contact us on the same day with details and a photograph of the flowers as delivered. This helps us resolve the issue swiftly and ensures we can maintain our high standards for all customers in Southend on Sea.
We guarantee our flowers will remain fresh for at least 5 days from the day of delivery, provided they are cared for according to the simple care instructions included with every order. If, within this freshness window, your flowers become wilted or lose their vibrancy, please let us know as soon as possible. This guarantee is our promise of quality to every recipient in the Southend on Sea community.
Your satisfaction is our priority. If your delivery arrives damaged, or if the flowers do not stay fresh for the guaranteed period, you can choose either a full refund or a replacement bouquet of equal value. We’ll resolve your issue quickly so you can continue to enjoy the beauty of fresh flowers at home or in your business. Please note that refunds and replacements are subject to photographic evidence and must be requested within the freshness window (5 days from delivery).
We are committed to transparent, fair, and friendly service. If you have any complaints about your order or our service—whether related to flower quality, delivery, or any other aspect—please get in touch promptly. We take every complaint seriously and approach each one personally to ensure a swift and satisfactory resolution. Our team will work with you to understand your concerns and agree on the best way forward, be it a refund, replacement, or another suitable solution.
As a well-established florist in Southend on Sea, we value our relationships within the local community. We appreciate the trust that households and businesses place in us for life’s most meaningful moments and daily celebrations alike. Our Returns, Refunds & Complaints policy is designed to reflect our dedication to exceptional customer care, and to ensuring each customer enjoys the finest fresh flowers every time.
Thank you for choosing Flowers Southend on Sea. If you have any questions or if there’s anything more we can do for you, please get in touch. We look forward to serving you again.
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